Frequently Asked Questions

Who is iQ Toys?

iQ Baby was established in 1996 and is owned and operated by Shane & Suzette Loomb. We started iQ Toys because we LOVE toys! (we're just big kids really).


We also saw many fabulous toys in our travels overseas that weren't available in the 'traditional' toy stores in Australia. We are always on the lookout for educational toys that are unique and most importantly FUN!

How can we contact you?

You can contact us by email on info@iqtoys.com.au

Or, if you like you can phone us 7 days a week toll free on 1-800-087-507.

Do you have a shop?

We have decided to focus all our efforts on making our online shopping experience the best it possibly can be. Consequently, we do not have a retail shop. We do however have a branch office in Nambour, QLD

How does the order process work?

1. When you see an item you want to buy, click on the "Buy" button. This places the toy in an electronic shopping cart. A message box will appear in the centre of your screen asking you confirm the quantity to be added to your cart. The item will then be added to your shopping cart and the total cost of your order will be automatically calculated.

2. If you would like to see the items in your shopping cart click the text 'Cart' or the picture of the shopping cart in the top right hand corner of our website and your shopping cart will appear. Your shopping cart can be viewed whenever you like and as many times as you like.

3. When you are satisfied with the items in your shopping cart click on "Order Now" to go to the checkout or payment screens.

4. In Checkout, if you are an existing customer, simply enter you email address and password. Your delivery details will be automatically updated but you will still need to enter your credit card details. If you are a new customer we will ask you for your name, invoice address, delivery address (if different to your address), and credit card details. There is also an option to order without setting up an account which some customers find preferable.

5. The checkout pages are broken into three pages and only take a few minutes to complete. Page 1 is where you enter your details and the recipients details (if applicable). If the order is going directly to you then select 'Same as Invoice Details' in the recipients details section halfway down the page. Clicking 'Next' at the bottom of the page will take you to page 2 of the checkout. At this page you can also select to have your order giftwrapped. You can also request that a free card be included and type in a message which will be added to your card. At the bottom of this page is a drop down selector box which by default is set to Credit Card Payment. If you click on the down arrow on the right hand side of this box you can select to pay by internet banking.

6. This will take you to the Page 3 of the checkout which summarises your previous information and has a scetion for you to enter your credit card details. Once you have looked everything over, click on 'Make Payment' and a page will appear that confirms your order, and provides you an order reference number should you have any queries regarding the status of your order. You will be contacted shortly afterwards by one of our customer service staff who will also confirm your order and any particular details pertaining to your order.

Do you hold stock of all the toys on your site?

Everything that you see on our site is currently in stock and available for immediate delivery to you. On the odd occasion we may sell out of a particular item. If this happens we will post a message next to the item saying that the item is out of stock and will normally try to provide an indication of when it will be back in stock.

How much is shipping?

Delivery in Australia:Freight for orders sent anywhere in Australia is A$5.99 (no matter how many items). If you spend more than $100 postage and handling will be free to anywhere in australia.
Delivery overseas: Prior to sending your order we will email you to confirm the total cost including airmail or courier postage.

Do you delivery to overseas destinations?

Yes! In fact we have customers in USA, Canada, UK, New Zealand, Italy, Japan, South Africa, Switzerland and Hong Kong (the list keeps getting bigger!). Many of our overseas customers place orders for friends and relatives living in Australia & New Zealand. We can giftwrap your order and include a card with a message of your choice. Prior to sending your order we will email you to confirm the total cost including airmail or courier postage. Most orders can be delivered to Australia within 3-6 working days, to New Zealand within 1-4 working days and to the rest of the world within 2 weeks.

What are the normal delivery times?

Our normal delivery times are:

• Australia: 3-6 working days
  
• New Zealand: 1-4 working days
  
• USA & Canada: 6-8 working days
  
• UK & Europe: 8-10 working days
  
• Asia: 5-6 working days

Do you have an urgent delivery service?

At this stage we are unable to offer an urgent delivery service due to the additional staff time required to process the paperwork for this service.

What do I do if I have a query with my order?

All orders will be confirmed by email by one of our customer service staff shortly after we receive your order. At the time of placing your order you will be automatically notified of an order tracking number. If you have a query email us at service@iqtoys.com.au quoting your order tracking number and/or name and delivery address. One of our customer service staff will then respond promptly to your query.

Do you provide giftwrapping?

We can giftwrap your order in baby, birthday, christmas or plain wrap. We charge $2.99 per item for giftwrapping to cover the costs of this service. You can also request that a FREE card be included and type in a message which will be added to your card.

How do I pay for my order?

We accept Visa, Mastercard, Amex credit cards.

Do you do giftwrapping?

Yes! We use premium quality birthday and christmas wrap but charge $2.99 per item for this service as a cost recovery. This option can be selected at the checkout. Unfortunately, we are unable to wrap very large items as the wrap tends to get badly damaged in transit.

What is a Wishlist?

A wishlist is a list which you can create to show products you are interested in. Once created, you can edit this list, add comments beside each product and email it to friends or relatives. You need to register an account to setup a wishlist but its quite easy and this is a free service that you can use as much as you like whenever you like.

How do I set up a Wishlist?

When you click the small image for any product in our range, a larger image is displayed with more information about the product. A link saying "Add to Wishlist" is displayed directly below the product price. Click on this link to add the product to your wishlist (you may be prompted to login first).

Can I use my existing iQ Toys login to create a wishlist?

Yes! The wishlist feature is configured to use your existing iQ Toys. If you don't have an iQ Toys login, just click the register link and register an account with iQ Toys.

Does Professor Potter exist?

Why yes of course...somewhere!

Need further help?

Call us now toll free on 1-800-087-507 for Australian customers or +64 7 572 3518 for overseas customers.